Reservation 03-6228-7705 JA

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CARINA GINZA /
Tel 03-6228-7705

Business hours: 12:00 - 21:00 (weekdays)
10:00 - 19:00 (Saturdays, Sundays, and holidays)

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Cancellation policy

In order to provide treatments to as many people s possible with the limited number of seats available, head spa specialty salon CARINA GINZA will revise its cancellation policy on Saturday, March 1, 2025.

We know that you adjust your precious time to make a reservation, but we ask for your understanding in advance that we may not be able to provide you with the course as requested by you.

On the other hand, there are some customers who cancel their reservations on the day or without notice. The time you have reserved may be the time that another customer requested. Our technicians also prepare the rooms and look forward to the arrival of the customers who have made reservations.

Therefore, we have established the following terms and conditions to help customers understand the details of their reservations, in order to reduce the number of cancellations on the day and no-show cancellations and to allow as many customers as possible to receive treatments with the limited number of seats available.

Please use our salon after you agree to the following terms and conditions in advance. We appreciate your understanding and cooperation.

Cancellation fees
If you cancel your reservation accepted by the head spa specialty salon CARINA GINZA within 48 hours prior to the date and time of your reservation due to personal circumstances, we will charge you a cancellation fee in accordance with our cancellation policy.

Cancellation on the day (within 24 hours)

If you contact us to cancel or change the date and time of your reservation within 24 hours prior to the time of your reservation, we will charge you 100%* (plus consumption tax) of the fee of the course you reserved.

* - If you consult us on the day to decide which course to take, or if you use a SPAVITA ticket, a cancellation fee of 13,200 yen (tax included) will be charged.

　- If you use a gift card, a Benefit’s digital ticket, or a coupon ticket, a ticket for one treatment will become invalid.

However, if you cancel your reservation due to sudden illness of yourself or your child or family member, we will charge you a cancellation fee of 5,500 yen (tax included).

If you cancel your reservation due to illness two times in a row, we ask that you give top priority to the health of yourself and your family members, and that you refrain from making an advance reservation and make a same-day reservation instead.

Cancellation on the previous day (within 48 hours): If you contact us to cancel or change the date and time of your reservation within 48 hours prior to the time od your reservation

5,500 yen (tax included)

No-show cancellation: If you do not show up at our salon on the day of your reservation without contacting us and more than 30 minutes have passed since the time of your reservation, we will refuse to accept your future reservations, regardless of the reason for the no-show cancellation.

[Examples of cases where a cancellation fee is charged]

Changing the time of a reservation on the day We accept changes only if there are available seats for the time you request and thus your reservation can be changed. (Please note that we can only move up the time of your reservation, and cannot move it down.) However, if it is difficult to adjust the time of your reservation, it will be treated as a “cancellation on the day” and we will charge you a cancellation fee.
ancellation due to late arrival If you inform us in advance that you will arrive late, and as a result, it becomes difficult to provide you with our service, your reservation will be treated as a “cancellation on the day.” If you do not show up at our salon without contacting us and more than 30 minutes have passed since the time of your reservation, your reservation will automatically be treated as a “no-show cancellation.” In either case, we will charge you a cancellation fee.

[Examples of cases where a cancellation fee is not charged]

Illness of our staff If it becomes impossible for us to provide you with our service due to illness of our staff member scheduled to be in charge of you, we will contact you as soon as we become aware of the illness and discuss rescheduling your reservation to meet your needs as much as possible.
Suspension of public transportation services If public transportation services (trains, planes, bullet trains, buses, monorails, etc.) are significantly delayed for several hours or uspended due to a disaster or bad weather, please contact us as soon as possible.

Notification of cancellation fee

We will send you a bill to the email address you registered with us.

Payment of cancellation fee

Please pay the cancellation fee using the link of the Square payment we will send you. We ask you that you make payment on the same day.

Cancellation policy

We know that you adjust your precious time to make a reservation, but we ask for your understanding in advance that we may not be able to provide you with the course as requested by you.

Please use our salon after you agree to the following terms and conditions in advance. We appreciate your understanding and cooperation.

Cancellation on the day (within 24 hours)

* - If you consult us on the day to decide which course to take, or if you use a SPAVITA ticket, a cancellation fee of 13,200 yen (tax included) will be charged.

　- If you use a gift card, a Benefit’s digital ticket, or a coupon ticket, a ticket for one treatment will become invalid.

However, if you cancel your reservation due to sudden illness of yourself or your child or family member, we will charge you a cancellation fee of 5,500 yen (tax included).

Cancellation on the previous day (within 48 hours): If you contact us to cancel or change the date and time of your reservation within 48 hours prior to the time od your reservation

5,500 yen (tax included)

No-show cancellation: If you do not show up at our salon on the day of your reservation without contacting us and more than 30 minutes have passed since the time of your reservation, we will refuse to accept your future reservations, regardless of the reason for the no-show cancellation.

[Examples of cases where a cancellation fee is charged]

Changing the time of a reservation on the day We accept changes only if there are available seats for the time you request and thus your reservation can be changed. (Please note that we can only move up the time of your reservation, and cannot move it down.) However, if it is difficult to adjust the time of your reservation, it will be treated as a “cancellation on the day” and we will charge you a cancellation fee.
ancellation due to late arrival If you inform us in advance that you will arrive late, and as a result, it becomes difficult to provide you with our service, your reservation will be treated as a “cancellation on the day.” If you do not show up at our salon without contacting us and more than 30 minutes have passed since the time of your reservation, your reservation will automatically be treated as a “no-show cancellation.” In either case, we will charge you a cancellation fee.

[Examples of cases where a cancellation fee is not charged]

Illness of our staff If it becomes impossible for us to provide you with our service due to illness of our staff member scheduled to be in charge of you, we will contact you as soon as we become aware of the illness and discuss rescheduling your reservation to meet your needs as much as possible.
Suspension of public transportation services If public transportation services (trains, planes, bullet trains, buses, monorails, etc.) are significantly delayed for several hours or uspended due to a disaster or bad weather, please contact us as soon as possible.

Notification of cancellation fee

We will send you a bill to the email address you registered with us.

Payment of cancellation fee

Please pay the cancellation fee using the link of the Square payment we will send you. We ask you that you make payment on the same day.

Contact

Please fill out the form below and send it to us.

Contact by e-mail

Contact by phone

Cancellation policy

Cancellation policy

Please fill out the form
below and send it to us.